经历过WF的好几轮封号潮之后，WF也开始慢慢整顿自己的后端，上周有卖家朋友委托Michael帮他申请个WF账号，要的比较着急，今天正好申请下来了，刚登陆上去发现WF的设置页面全都变了：
这并不是最主要的，Michael发现WF现在重新制定了退货政策，WF可以让供应商自行选择供应商负责退货还是Wayfair平台负责处理售后，这其实和HD有些相似但又有些不同，具体WF的新退货政策是怎么样的呢？下面给各位卖家分享一下：
一、卖家供应商自行管理退货
Supplier Managed Returns
Under our Supplier Managed Returns program: Returns are sent back to your selected location regardless of product condition.
Operationally, you choose to receive all returned itEMS and are responsible for any monetization efforts (e.g., resale, liquidation).
Exception: Returns that would cross an international border, which, due to cost-prohibitive customs and shipping costs, will all be handled by Wayfair and subject to the Wayfair Managed Returns credit deduction noted in detail below.
Financially, Wayfair deducts a credit on the next voucher equal to the item’s wholesale cost. On large parcel items, Wayfair will also deduct 50% of the estimated charges for shipping back to your selected location. Note, dependent upon the jurisdiction, taxes (i.e., VAT, sales tax) will be adjusted as applicable.
You may dispute this credit for 100% of the product wholesale cost if the item (1) is never received, (2) is not your item, or (3) is a customer scam.
You may dispute this credit for 50% of the product wholesale cost if the item is received in a non-perfect condition.
To learn more about how to dispute a credit, please visit our Disputing Payments page.
Example:
Assuming a large parcel nightstand is returned worth $100 in wholesale cost with estimated return shipping costs of $20.
The Supplier Managed Returns program credit deduction consists of the following:
-$100 wholesale cost previously paid by Wayfair
-$10 Estimated return shipping to cover 50% of the charges for shipping large parcel items to your selected location (Note, this cost only applies because this example item is large parcel. The shipping cost applied to the credit is our best estimate and you will not be deducted for the actual return shipping costs if the costs vary).
On the next voucher, Wayfair will receive a credit deduction equal to $110 for that return (excluding any relevant tax adjustments).
中文翻译：
供应商管理退货
在我们的供应商管理退货计划下：无论产品状况如何，退货都会送回您选择的位置。
在操作上，您选择接收所有退回的物品并负责任何货币化工作（例如，转售、清算）。
例外：由于成本过高的海关和运输成本，将跨越国际边界的退货将全部由 Wayfair 处理，并受到下文详细说明的 Wayfair 管理退货信用扣除。
在财务上，Wayfair 会在下一张凭证上扣除等于该商品批发成本的信用。对于大包裹物品，Wayfair 还将扣除 50% 的预计运回您所选位置的费用。请注意，根据司法管辖区的不同，税收（即增值税、销售税）将根据适用情况进行调整。
如果商品 (1) 从未收到，(2) 不是您的商品，或 (3) 是客户骗局，您可以对 100% 的产品批发成本提出异议。
如果收到的商品状况不佳，您可以就商品批发成本的 50% 对此项抵免提出异议。
要了解有关如何对信用提出争议的更多信息，请访问我们的争议付款页面。
例子：
假设退回的大包裹床头柜批发成本为 100 美元，预计退货运费为 20 美元。
供应商管理退货计划信用扣除包括以下内容：
-Wayfair 之前支付的 100 美元批发成本
- 10 美元的预计退货运费，以支付将大包裹物品运送到您选择的位置的 50% 费用（请注意，此费用仅适用于因为此示例物品是大包裹。适用于信用的运费是我们的最佳估计，您将如果费用有所不同，则不扣除实际退货运费）。
在下一张凭证上，Wayfair 将获得相当于 110 美元的抵免额（不包括任何相关的税收调整）。
二、Wayfair平台负责退货售后
Wayfair Managed Returns
Under our Wayfair Managed Returns program: Wayfair handles all returns, receiving the returned items at a Wayfair warehouse for processing. Note, you may enroll in this program for either 1) all returned items or for 2) large parcel returned items only. It is not yet possible to enroll select items or categories into Wayfair Managed Returns.
Operationally, you will opt to have Wayfair handle receiving, grading, and processing of returned items. Wayfair will work to resell and monetize the returned items.
Financially, after processing, Wayfair will deduct credits for returned items on the next voucher. The Return Credit Deduction will be based on historical returns resell performance, updated twice a year on September 1st and March 1st based on the previous 12-month period (“Return Credit Deduction Adjustment Period”).
For more detail on the Return Credit Deduction:
Calculated as a percentage of wholesale cost by evaluating Wayfair’s average historical ability to resell items (by country) minus processing and handling costs.
Once you have more than 25 returned items in the previous Return Credit Deduction Adjustment Period, the return credit deduction will be based on your items’ average historical resell behavior.
Country specific due to differences in resale behavior by geography.
To get started, the approximate percentage (based on Wayfair’s average historical resale ability) is shown below. Subject to the first reset on March 1st, 2023:
Country Return Credit Deduction (as % of wholesale cost)
United States 74%
Canada 74%
Example:
Assuming a large parcel nightstand is returned worth $100 wholesale cost and Wayfair can on average resell items for ~50 cents/dollar (i.e., at 50%).
The Wayfair Managed Returns credit deduction consists of the following:
-$100 wholesale cost previously paid by Wayfair
-$24 Processing and handling costs
+$50 Average resale proceeds Wayfair passes back to you based on historical performance (i.e, 50% of $100 wholesale cost)
On the next voucher, Wayfair will receive a credit deduction equal to $74 for this return (excluding any relevant tax adjustments).
中文翻译：
Wayfair 管理退货
根据我们的 Wayfair 管理退货计划：Wayfair 处理所有退货，在 Wayfair 仓库接收退回的物品进行处理。请注意，您可以为 1) 所有退回的物品或 2) 仅大包裹退回的物品注册此计划。尚无法将选定的商品或类别注册到 Wayfair Managed Returns。
在操作上，您将选择让 Wayfair 处理退回物品的接收、分级和处理。Wayfair 将努力转售退回的物品并从中获利。
在财务上，处理后，Wayfair 将在下一张凭证上扣除退回物品的积分。退货抵扣额将基于历史退货转售业绩，根据之前的 12 个月期间（“退货抵扣额调整期”），每年在 9 月 1 日和 3 月 1 日更新两次。
有关退货抵免额的更多详细信息：
通过评估 Wayfair 转售商品的平均历史能力（按国家/地区）减去加工和处理成本，计算为批发成本的百分比。
一旦您在上一个退货抵扣调整期内有超过 25 件退货商品，退货抵扣额将基于您的商品的平均历史转售行为。
因地区转售行为不同而导致的特定国家/地区。
首先，大致百分比（基于 Wayfair 的平均历史转售能力）如下所示。以 2023 年 3 月 1 日的第一次重置为准：
国家 退货抵免额（占批发成本的百分比）
美国 74%
加拿大 74%
举个例子：
假设一个大包裹床头柜被退回，批发成本为 100 美元，Wayfair 平均可以以约 50 美分/美元（即 50%）的价格转售商品。
Wayfair 管理退货信用扣除包括以下内容：
-Wayfair 之前支付的 100 美元批发成本
- 24 美元的处理和处理成本
+50 美元的平均转售收益 Wayfair 根据历史业绩回馈给您（即 100 美元批发成本的 50%）
在下一张优惠券上，Wayfair 将获得相当于该退货 74 美元的抵免额（不包括任何相关的税收调整）。
课代表总结：
1、供应商负责退货：出现客户退货订单之后，产品退货会退到卖家设置的退货海外仓地址，如果该货物是属于大包裹类型的，退货运费部分WF平台会一起承担50%；
2、Wayfair平台负责退货售后：退货产品归属权将属于Wayfair，WF会按照按照供货价的50%作为二手产品转售给其他需要的买家客户，并且需要扣除退货产品的操作处理费用，简而言之：出现退货之后,卖家能拿到供货价26%的订单款。
这样就很清晰明了了，各位卖家可以斟酌一下自己海外仓退货处理能力以及产品货值来选择自己的退货方式！对于做垂直家居平台的卖家，退货是 一个非常重要环节，是否能处理好退货关乎到你的毛利，有些平台的退货率不低的，退货处理好了，可以给自己公司更多的毛利收货！~
做过WF的卖家都知道，今年和去年的环境相差有多大，选择在这个时候入驻Overstock、Homedepot、Lowe's等其他平台还是能够吃到早期红利的，相对而言竞争没有那么激烈，当然有一定门槛的平台入驻是比较困难的，没什么门槛的平台，估计大家也已经做了！
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