最近很多同学都反馈美西热门仓库上架巨慢,FBA货物入仓了之后,迟迟不上架,按照我之前教的催货件上架的技巧,也催不动了,无论开多少个CASE,都是同一套说辞,需要提交很多资料,比如采购发票,装箱单,发货数量等等。
邮件内容:To help with our review of shipment ID: FBAxxxxxxxxx, please provide the proof of purchase for these itEMS.
The proof of purchase must be the original invoice from the supplier or manufacturer. Retail sales receipts (from physical or online stores) are also accepted and must include:
Date of the purchase (invoice date should be same as shipment's shipped date or before shipped date)
Product name of the missing items (not exactly same but almost matches with the title name)
Quantity purchased (quantity should be same or more than shipped units)
Full name and address of invoice issuer
Full name and address of purchaser
The purchase price isn't required and can be obscured.If you're the manufacturer, please send a copy of the signed or stamped packing slip, which must include the following:
Packing list date
Shipment or purchase order ID
Product names of the missing items
Quantity shipped
Manufacturer signature or stamp
有的同学按照邮件要求提交的资料一一提交上去,但是发现货物还是没有上架,亚马逊客服只回复了请耐心等待。
那么,我们应该如何才能够高效地解决这个货物上架巨慢的问题呢?
我们其实可以通过您的账户-其他账户这个窗口进行开英文CASE,如图所示,通过这个窗口来解决我们的问题。
CASE内容要简单清晰明了地表达我们货件号:XXXXXXXX已经成功派送入仓,顺带附近上货代提供给你的入仓签收单,请求亚马逊客服能够尽快帮你上架货物,以免影响了产品在亚马逊网站上的销售。
我们通过这样子的方式去开CASE , 能够更加高效地解决货物上架巨慢的问题。
We understand that the shipment was delivered on November 16. We understand the urgency of this issue and the impact that a shipment not being listed can have on your Amazon sales.
If your carrier tracking information says ‘Delivered’, then our fulfilment centres have your shipment. However, due to the high number of shipments, it may take longer than usual to receive the shipment, and the status of your shipment will not change until the warehouse starts processing the shipment.
To check the status of your shipments:
1. Navigate to the “Inventory” tab in Seller Central and select “Manage Fulfillment by Amazon Shipments” from the drop-down menu.
2. On the “Shipment Processing Progress” page, click “Track Shipment” on the right side of the relevant shipment.
3. On the “Shipment Activity” page, you can check the status of your inventory. The following events will populate:
• Registered: The trailer has been moved from the operations center yard to the stacking door and is ready to be unloaded.
• Receiving: The items in the shipment are being scanned. The product becomes sellable as soon as it is received.
• Completed: Amazon has confirmed that the number of items in the actual shipment received matches the quantity delivered. If there is any issue with your shipment, it is now eligible for investigation.
我们很快能够收到亚马逊客服的邮件回复,邮件内容如上面所示,那么基本上,我们只要等多一两天,FBA货物就能够上架的了。
这个方法是我们这几天试过之后,发现是有效的,所以如果有遇到货物入仓了之后迟迟不上架的同学,可以试一试这个方法的。
很多同学都很好奇为啥现在亚马逊仓库都还会爆仓,上架慢的问题,其实核心问题还是在于很多卖家滞销库存太多了,滞销库存少的基本都有五六千个,滞销库存多的基本都有一两万个,甚至不止。
那么,产品滞销了怎么办?高昂的仓储费扛不住了,于是开始清仓,但是发现很多产品即使一两折的售价都无法卖出去,所以只能一直扛着,毕竟一旦选择弃置,那就真的是亏太多了。
在整个亚马逊大环境不是很好的情况下,两极化的情况是越发严重,好的更好,流量上涨,销量上涨,不好的只会更差,流量不断减少,销量腰斩。
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